X
urban angler sign up
urban angler logo Your source for everything fly fishing.

Subcribe today for updates on new products, limited edition tackle, pre-sales, special offers & discounts and much more.

Be the first to know.

LOOKING FOR WHAT'S NEW?

No Thanks

Urban Angler

Shipping & Returns

All orders over $50* qualify for FREE Ground Shipping

*Valid for domestic shipments within the US only. Orders must be $50 or more, not including any applicable sales tax.

 

Returns & Exchanges 

We understand that sometimes what you receive is not what you expected. We also understand that these items are often as precious to you as your time on the water. For that reason we want to make sure you are not only satisfied, but happy with your purchase. If for any reason you are not satisfied with an item please feel free to send it back for a full refund (less shipping costs), or to exchange it for another item.

*We will gladly accept returns of non-sale or clearance items within 14 days of the delivery date, provided the product is still is new condition and in it’s original packaging.

 

Refund Options:

  • Refund to the Original Credit Card (If within 2-weeks of delivery)
  • Refund to an Urban Angler Gift Card (If after 2-weeks of delivery)
  • Replace Item (Please specify size/color for replacement)

 

Return/Exchange Instructions:

Have an account with us? If so, please follow these instructions.

For all other customers: (or if you checked out as GUEST)

Please include the following information with your returned items:

  • Name, address, phone number, and e-mail address
  • A copy of your receipt
  • A brief description of why you are you returning the item? We want to know why you were not satisfied. (Your feedback is important and helps us improve our product selection and customer service.)
  • Whether you would like an exchange for another item or items, or would prefer a refund
  • If you prefer an exchange, what are the new item(s) you would like us to send you?

 

Please send returned items to:

Urban Angler 
381 Fifth Avenue, 2nd Floor 
New York, NY 10016  
Phone: (212) 689-6400

*All sales on clearance and sale priced items are final. 

 

Shipping

All orders are processed within 24 hours of receipt.

We know that your order is important to you and we want you to receive it as quickly as possible. In the event that we are not able to process your order as usual, we will contact you immediately to let you know what’s holding us up. 

If an item is out-of-stock or backordered, we will notify you promptly and ship it as soon as it becomes available.

Should an item be out of stock longer than expected we will be sure to let you know and give you the option of either keeping the item on backorder or canceling the backordered item.

 

Urban Angler Shipping & Delivery: Domestic U.S. (Orders shipped within the continental United States)


Ground / 3-6 Day Delivery: 

In-stock merchandise will normally arrive 3-5 business days after the order is received. All orders are shipped via FedEx or USPS. A street address and a phone number are required. Sorry, we cannot ship to PO Boxes.


Express / 1-2 Day Delivery: In-stock merchandise will be delivered within 1-2 business days after your order is received. These shipments will be sent via FedEx. A street address and a phone number are required. Sorry, we cannot ship to PO Boxes.

 
*Please note: Express orders placed after 3:00pm Eastern Time will ship the following business day.

 

Freight Forwarding:
We will not release shipments to freight forwarding companies. If you are trying to deliver your goods internationally please call us for a rate quote.

 

Additional Shipping Details:

  • Business days do not include weekends or holidays
  • Some large and/or heavy items may require additional freight charges; these items will be noted on the product page
  • Ship dates and delivery dates are valid for in-stock items only
  • Some merchandise on this site is not available for air shipments. Certain tying materials, such as head cements and lacquers/paints cannot be shipped Express

 

Sales Tax

Urban Angler is required to collect state and local sales tax on orders shipped to states where we have a physical presence (nexus). Some states require charging sales tax on merchandise and shipping, while others charge sales tax only on merchandise; we are required by law to follow the tax laws of each state. 

Currently, we are required to charge sales tax in the following states:  NEW YORKVIRGINIA

For all other states and international orders, there will be NO sales tax charged.

 

Gift Cards

No sales tax is charged when purchasing a gift card. The appropriate sales tax will be charged (if applicable) on the purchase when the gift card is used.

 

International Orders

  • All orders are shipped via FedEx International. Please allow 2-5 days for delivery.
  • All orders must be paid in U.S. funds. Credit Card exchange rates are calculated automatically by the credit card company on the day your order is processed.
  • The recipient is responsible for all applicable duties, taxes and customs fees.
  • Packages over 42" (106 cm) in length cannot ship via Express Mail International.
  • Some merchandise on this site is not available for international shipment. Certain tying materials, such as head cements and lacquers/paints cannot be shipped overseas.
  • Shipping alternatives and import duties vary by country. For more specific international shipping details, please contact one of our customer service representatives at:  info@urbanangler.com
  • Additional shipping charges may be required for oversized items.