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All orders over $50* qualify for FREE Ground Shipping
*Valid for domestic shipments within the US only. Orders must be $50 or more, not including any applicable sales tax.
Returns & Exchanges
We understand that sometimes what you receive is not what you expected. We also understand that these items are often as precious to you as your time on the water. For that reason we want to make sure you are not only satisfied, but happy with your purchase. If for any reason you are not satisfied with an item please feel free to send it back for a full refund (less shipping costs), or to exchange it for another item.
*We will gladly accept returns of non-sale or clearance items within 14 days of the delivery date, provided the product is still is new condition and in it’s original packaging.
Have an account with us? If so, please follow these instructions.
For all other customers: (or if you checked out as GUEST)
Please include the following information with your returned items:
Please send returned items to:
381 Fifth Avenue, 2nd Floor
New York, NY 10016
Phone: (212) 689-6400
*All sales on clearance and sale priced items are final.
**Refund amount may vary. Items will be reviewed/inspected to verify it is in "new condition and in it’s original packaging". Items not found in this condition will either returned with NO refund issued or charged a restocking fee (typically 15% of the items total less taxes).
All orders are processed within 24 hours of receipt.
We know that your order is important to you and we want you to receive it as quickly as possible. In the event that we are not able to process your order as usual, we will contact you immediately to let you know what’s holding us up.
If an item is out-of-stock or backordered, we will notify you promptly and ship it as soon as it becomes available.
Should an item be out of stock longer than expected we will be sure to let you know and give you the option of either keeping the item on backorder or canceling the backordered item.
Urban Angler Shipping & Delivery: Domestic U.S. (Orders shipped within the continental United States)
Ground / 3-6 Day Delivery:
In-stock merchandise will normally arrive 3-5 business days after the order is received. All orders are shipped via FedEx or USPS. A street address and a phone number are required. Sorry, we cannot ship to PO Boxes.
Express / 1-2 Day Delivery: In-stock merchandise will be delivered within 1-2 business days after your order is received. These shipments will be sent via FedEx. A street address and a phone number are required. Sorry, we cannot ship to PO Boxes.
*Please note: Express orders placed after 3:00pm Eastern Time will ship the following business day.
We will not release shipments to freight forwarding companies. If you are trying to deliver your goods internationally please call us for a rate quote.
Additional Shipping Details:
Urban Angler is required to collect state and local sales tax on orders shipped to states where we have a physical presence (nexus). Some states require charging sales tax on merchandise and shipping, while others charge sales tax only on merchandise; we are required by law to follow the tax laws of each state.
Currently, we are required to charge sales tax in the following states: NEW YORK, VIRGINIA
For all other states and international orders, there will be NO sales tax charged.
No sales tax is charged when purchasing a gift card. The appropriate sales tax will be charged (if applicable) on the purchase when the gift card is used.