Shipping & Returns

• Orders over $50 qualify for FREE UPS Ground Shipping.
• Applies to domestic U.S. shipments only.
• Order total must be $50 or more before tax.

• Orders over $1000 USD qualify for FREE UPS International Shipping.
• Applies to international shipments only where our shipping zones allow.
• Order total must be $1000 USD or more before tax.
• VAT is the responsibility of the purchaser/recipient. Urban Angler does not collect and will not pay VAT nor customs duties.

• Orders are processed within 24 hours. If delays occur, we’ll contact you.
• Backorders: You’ll be notified and given the option to wait or cancel.

• No PO Boxes: Each delivery requires a street address and phone number.

• Ground Shipping (3–6 Days): In-stock items typically arrive in 3–5 business days.

• Express Shipping (1–2 Days): Available for in-stock items. Orders placed after 3:00 PM ET ship the next business day.

• Insurance: Every package we ship is insured for its full value.

• Signature Required: For orders over a certain value (threshold determined by Urban Angler and UPS policies), a signature will be required at delivery.

• If you’d prefer to waive the signature requirement, please contact us before your order ships — however, doing so transfers liability for lost or stolen packages to the customer.

• If no one is available to sign, UPS may attempt redelivery or hold the package at a local UPS Access Point™.

• Urban Angler does not collect or remit VAT, duties, or import taxes on international orders.

• All such charges are the responsibility of the recipient and will be collected by customs or the shipping carrier before delivery.

• For United Kingdom customers: Orders valued over £135 may be subject to VAT and import duty at the border. Because we are not registered with HMRC and do not maintain a Royal Mail VAT account, Urban Angler cannot pre-collect these fees. Customers are responsible for any VAT, duties, or customs charges due on delivery.

• For EU and other international customers: VAT, GST, and customs charges vary by country. Please check your local regulations before placing an order.

• Packages refused or returned due to unpaid duties or VAT will be refunded less shipping costs once the items are received back in new, resalable condition.

• Available for qualifying addresses within designated delivery zones (customers can check eligibility during checkout).

• Orders must be placed before 2:00 PM EST.

• Flat fee of $25.00 per order.

• Delivery occurs the same day, typically within business hours.

• If an order is placed after 2:00 PM EST, delivery will roll to the following business day.

• Business days exclude weekends and holidays

• Oversized/heavy items may incur extra charges (noted on product page)

• Ship and delivery dates apply only to in-stock items

• No shipments to PO Boxes
• No shipments to freight forwarders
• Some items (e.g., lacquers, paints, flammable materials) cannot ship via air or internationally
• Oversized or heavy items may incur additional charges (clearly noted on product pages)

• Refund to original payment method (within 14 days of delivery)
• Refund as an Urban Angler Gift Card (after 14 days)
• Exchange (please specify desired size/color)
• In NYC? Please feel free to bring in your item(s) for exchange or return with proof of purchase

• Final sale items
• Clearance items
• Flies
• Leaders
• Tippet
• Sunscreen
• Insect Repellant
• Personalized Items
• Special Order Items

No, all clearance and sale items are final sale and non-returnable.

Please contact us right away with photos of the damage so we can assist with a replacement or refund.

1. Go to Your Order Confirmation Email

   Open the order confirmation or shipping confirmation email you received from Urban Angler, then click the “View your order” link.

2. Request a Return

   On the order page, select the item(s) you want to return. Choose the reason for return and whether you’d like a refund or exchange.

3. Wait for Approval

   Our team will review your request. Once approved, you’ll receive return instructions and, if applicable, a prepaid UPS label.

4. Pack & Ship

   Place the item in its original packaging, include your receipt or order number in the package, and ship it back using the provided instructions.

Urban Angler
381 Fifth Avenue, 2nd Floor
New York, NY 10016

Phone: (212) 689-6400

Refunds may be reduced or denied if items are not in new, resalable condition. Unacceptable returns may be refused or subject to a 15% restocking fee.