FAQs

We accept all major credit cards, PayPal, and Shop Pay for a fast and secure checkout experience.

We gladly accept returns of eligible items within 14 days of delivery. Items must be in new condition and original packaging. Sale and clearance items are final sale.

Please contact us as soon as possible. If your order hasn't shipped, we’ll do our best to modify or cancel it. Once shipped, we can no longer make changes.

Only one discount or promo code may be applied per order.

Please contact us immediately. Once shipped, we are unable to modify or cancel the order.

No, you can check out as a guest. However, creating an account makes future orders faster and easier.

You’ll receive a tracking link via email once your order ships. You can also log into your account to check status.

Sales tax is charged for orders shipped to NY as required by law.

We accept returns of eligible items within 14 days of delivery.

No, all clearance and sale items are final sale and non-returnable.

Please contact us right away with photos of the damage so we can assist with a replacement or refund.

Warranty policies vary by brand. If you believe you received a defective product, contact us and we’ll help you navigate the manufacturer’s warranty process.

• Orders over $50 (before tax) ship free within the continental U.S.
• Orders over $1000 (before tax) ship free internationally.

Yes, we ship internationally via UPS. Please allow 2–5 business days for most locations. *All customs fees, duties, and taxes are the responsibility of the recipient.

If an item is backordered, we'll notify you and ship it when available. You can cancel at any time before it ships.

Orders are processed within 24 hours, but often times we ship much sooner. Express orders placed after 3 PM ET ship the next business day.

No, we do not ship to freight forwarding companies for security and compliance reasons.

You'll receive an email with a tracking number once your order ships. You can also log in to your account at any time to view your order status.

Yes, in-store pickup is available. Please bring a photo ID matching the order name, or a copy of the order receipt if order name is different.

No, gift card purchases are non-refundable.

Contact us by email or phone and we’ll help you check the remaining balance.

Yes. Refunds will be issued back to a new gift card.

No, we never sell your data. See our Privacy Policy for full details.

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